Privacy Policy
Last updated: 21 July 2026
This Privacy Policy explains how Trescent AI (Pty) Ltd ("Trescent AI", "we", "us") collects, uses and protects personal information when you visit this website (trescent.co.za) or contact us. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
Who we are
Trescent AI (Pty) Ltd is a South African software company (registration number 2026/557303/07) headquartered in Gqeberha, South Africa. Trescent AI is the responsible party for personal information processed through this website.
Our product, Performance! Call Center Dashboard, is operated at pccd.co.za and is governed by its own product terms and privacy notices where applicable.
Information we collect
- Information you provide. If you contact us by email, we collect your name, email address and the content of your message.
- Technical information. Our hosting infrastructure automatically records standard server logs, which may include your IP address, browser type, pages visited and access times. We use this information for security and to keep the website running reliably.
This website does not require you to create an account and does not ask you for any special personal information.
How we use your information
- To respond to your enquiries and correspond with you.
- To operate, secure and maintain the website.
- To comply with legal obligations.
We do not sell personal information, and we do not use the information collected through this website for automated decision-making or profiling.
Cookies
This website does not set tracking or advertising cookies. Web fonts are loaded from Google Fonts, which means your browser makes a request to Google's servers when you visit the site; that request is subject to Google's own privacy policy.
Sharing of information
We only share personal information with service providers who help us operate the website (such as hosting providers), where required by law, or with your consent. Any service provider that processes personal information on our behalf is required to keep it secure and confidential.
Retention
We keep personal information only for as long as necessary for the purposes described above, or as required by law, after which it is deleted or de-identified.
Security
We take reasonable, appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access or unlawful processing. See our Security page for more detail.
Your rights
Under POPIA you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).
To exercise any of these rights, contact us at info@trescent.co.za.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date of the most recent update shown at the top.
Contact
Questions about this Privacy Policy can be sent to info@trescent.co.za.