Security
Last updated: 21 July 2026
Security is a core part of how Trescent AI builds and operates its products. This page summarises our approach to protecting our website, our platforms and the data entrusted to us.
Our approach
- Encryption in transit. Our website and products are served over HTTPS, and data in transit is protected with TLS.
- Least-privilege access. Access to production systems and customer data is restricted to those who need it to operate the service.
- Isolated environments. Products are deployed in isolated environments, and development and production systems are kept separate.
- Ongoing maintenance. We keep our infrastructure and dependencies patched and up to date.
- Data protection. Personal information is processed in line with POPIA and our Privacy Policy.
Product security
Performance! Call Center Dashboard is built as a multi-company SaaS platform in which each customer's data is logically separated. Authentication is required for all agent and management portals, and access within a company is role-based.
Reporting a vulnerability
If you believe you have found a security vulnerability in our website or in any Trescent AI product, we would appreciate a responsible disclosure. Please email info@trescent.co.za with:
- A description of the issue and where it was found.
- Steps to reproduce it.
- Any relevant screenshots or proof-of-concept detail.
We ask that you do not access, modify or delete data that is not your own, and that you give us a reasonable opportunity to address the issue before disclosing it publicly. We will acknowledge your report and keep you informed while we investigate.
Contact
Security questions and reports: info@trescent.co.za.